Shipping policy

  1. SHIPPING POLICY Aks-e-Noor — Last Updated: September 2026 Thank you for shopping with Aks-e-Noor! This Shipping Policy explains how we deliver your Islamic calligraphy wall art and custom framing orders within Pakistan. 1. WHERE WE SHIP We currently ship to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala, Bahawalpur, Sargodha, and surrounding areas. If you are unsure whether we deliver to your area, please contact us on WhatsApp before placing your order.
  2. 2. PROCESSING TIME All orders are processed within 1–3 working days (Monday to Saturday, excluding public holidays). Custom photo framing and personalized design orders require additional production time — typically 3–5 working days — because each piece is made to order. You will receive an order confirmation email/WhatsApp message as soon as your order is placed, and a dispatch notification with tracking details once your order ships.
  3.  3. DELIVERY TIMES (ESTIMATES) Delivery times are estimates and start from the dispatch date: - Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 3–7 working days - Other cities and towns: 5–10 working days - Remote or far-flung areas: 7–14 working days Please note that delivery times may be longer during sale events, Eid holidays, and peak seasons due to high courier volume. We are not responsible for delays caused by the courier company, weather conditions, strikes, or events outside our control.
  4. 4. SHIPPING CHARGES - Standard shipping: 200/- per order, anywhere in Pakistan. - FREE SHIPPING on all orders above 7000/-. - Custom framing orders: shipping calculated at checkout based on size and destination. 
  5. 5. COURIER PARTNERS We deliver through trusted nationwide couriers including TCS, Leopards, PostEx, and similar services. The courier is selected automatically based on your delivery address to ensure the fastest and safest delivery.
  6.  6. CASH ON DELIVERY (COD) COD is available across Pakistan, subject to courier coverage in your area. With COD: - No advance payment is required — pay the full amount in cash to the delivery rider. - Please keep the exact amount ready where possible to make delivery smooth. - If a COD order is refused or rejected multiple times, we reserve the right to disable COD for your address and require advance payment for future orders. - Please confirm your availability on the provided phone number, as riders typically make 1–2 delivery attempts before returning the parcel.
  7. 7. ORDER TRACKING Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp. You can track your parcel directly on the courier's website (e.g., TCS: tcs.com.pk, Leopards: leopardscourier.com). If you do not receive tracking details within 3 working days of ordering, please contact us.
  8.  8. DELIVERY ATTEMPTS & FAILED DELIVERIES If the courier cannot reach you after the attempted delivery visits, the parcel will be returned to us. In such cases: - We will contact you to arrange re-delivery, which may incur additional shipping charges. - Orders returned due to an incorrect address, unavailability, or refusal may be refunded minus the original shipping cost and any return charges.
  9.  9. DAMAGED OR LOST PARCELS All parcels are packed securely with protective packaging. However, if your order arrives damaged: - Do not accept the parcel, or note the damage on the delivery receipt if already accepted. - Take clear photos/videos of the damaged item and packaging. - Contact us on WhatsApp within 24–48 hours of delivery with your order number and photos. We will arrange a replacement or refund in accordance with our Refund Policy. Once a parcel is handed to the courier, risk of loss passes to you; however, we will always assist you in filing a courier claim for lost parcels.
  10. 10. INCORRECT ADDRESS Please double-check your shipping address and phone number before checkout. Aks-e-Noor is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for re-delivery to a corrected address.
  11.  11. BULK & GIFT ORDERS For bulk orders (e.g., corporate gifts, wedding favors, masjid or office decor), custom delivery arrangements and timelines may apply. Please contact us on WhatsApp before ordering so we can plan your delivery. 12. INTERNATIONAL SHIPPING We currently do not ship outside Pakistan. If you are an overseas customer interested in our products, please contact us — we may be able to arrange special shipping on a case-by-case basis. 13. CONTACT US For any questions about your shipment, reach out to us: - Email: numanhaneef@gmail.com - WhatsApp: 0304-4192472  - Response time: within 24 working hours We appreciate your trust in Aks-e-Noor and will do our best to get your wall art to you safely and on time, InshaAllah.